Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • We work hard to ensure that there are no disagreements with our customers. However, if legal action is necessary, it must be settled within the legal jurisdiction of Fairfield County, Connecticut.

  • Copyright
  • All content appearing on this Web site is the property of:

    LifeLine Medical, Inc.
    15241 Telcom Drive,
    Brooksville, FL 34604

    Copyright © 1991-2018 LifeLine Medical, Inc. All rights reserved.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. LifeLine Medical, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if LifeLine Medical, Inc. believes that customer conduct violates applicable law or is harmful to the interests of LifeLine Medical, Inc. and its subsidiaries.

  • Privacy Policy
  • www.lifelinemedical.net Privacy Policy  

    This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.  

    What personal information do we collect from the people that visit our blog, website or app?  

    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. 

    When do we collect information?  

    We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. 

    How do we use your information?  

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

           To personalize user's experience and to allow us to deliver the type of content and product offerings      in which you are most interested. 

           To improve our website in order to better serve you. 

           To allow us to better service you in responding to your customer service requests. 

           To quickly process your transactions. 

           To send periodic emails regarding your order or other products and services. 

    How do we protect visitor information?  

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. 

    We use regular Malware Scanning. 

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.  

    We implement a variety of security measures when a user places an order to maintain the safety of your personal information.  

    All transactions are processed through a gateway provider and are not stored or processed on our servers. 

    Do we use 'cookies'?  

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

    We use cookies to: 

           Help remember and process the items in the shopping cart. 

           Understand and save user's preferences for future visits. 

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.  

    If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.  

    However, you can still place orders. 

    Third Party Disclosure  

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

    Third party links  

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 


    Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en  

    We use Google AdSense Advertising on our website. 

    Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. 

    We have implemented the following: 

           Remarketing with Google AdSense 

           Google Display Network Impression Reporting 

           Demographics and Interests Reporting 

           DoubleClick Platform Integration  

    We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. 

    Opting out:
    Users can set preferences for how Google advertises to you using the Google Ad Settings page.  Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. 

    California Online Privacy Protection Act  

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 

    According to CalOPPA we agree to the following: 

    Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above. 

    Users will be notified of any privacy policy changes: 

           On our Privacy Policy Page 

    Users are able to change their personal information:

           By emailing us 

           By calling us 

           By logging in to their account 

           By chatting with us or sending us a ticket 

    How does our site handle do not track signals? 

    We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

    Does our site allow third party behavioral tracking? 

    It's also important to note that we do not allow third party behavioral tracking. 

    COPPA (Children Online Privacy Protection Act)  

    When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. 

    We do not specifically market to children under 18. 

    Fair Information Practices  

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. 

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:  

    We will notify the users via email: 

           Within 7 business days 

    We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. 

    CAN SPAM Act  

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. 

    We collect your email address in order to: 

    To be in accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at sales@lifelinemedical.net and we will promptly remove you from ALL correspondence. 


    Contacting Us  

    If there are any questions regarding this privacy policy you may contact us using the information below. 

    Lifeline Medical.net - www.lifelinemedical.net 

    15241 Telcom Drive 

    Brooksville, Florida 34604 

    United States



    Last Edited on 2015-06-29

  • Shipping & Delivery
  • Typically items weighing less than 50 pounds will ship via United Parcel Service (UPS). Standard ground delivery is generally used unless you specify an expedited service, such as Next Day Air or Second Day Air. Shipments via truck will normally be made for packages weighing over 50 pounds, over-sized packages, and delicate items requiring special handling.

    Unless otherwise indicated, prices shown are F.O.B. point-of-origin, which is usually the manufacturer or our warehouse. For oversized packages among other conditions, a handling fee may be added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.

    Truck Deliveries
    Certain items will be shipped via truck. The carrier is responsible for "tailgate delivery" only, meaning that drivers are only required to bring merchandise to the tailgate of their vehicle. It is the customer's responsibility to move merchandise inside of the location. If you do not have the facilities or personnel to unload truck delivered items, please advise us in advance so that we can make the required arrangements. Products such as examination tables that weigh over 200 pounds will often require additional delivery services, such as "lift-gate" and "inside delivery".  


    Incomplete or Damaged Orders
    Upon receipt of your order please inspect and count your packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears to be extensive.

    Open all of the containers before moving the merchandise and check for damage to the goods. Should there be damage or shortages, immediately call us at (800) 452-4566. Hold on to shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier.

  • Sales Tax
  • LifeLine Medical, Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Return Policy
  • In order to expedite your request to return merchandise the following information should be available: Reason for return, Model Number, Serial Number, Customer/Company Name and Invoice Number. Upon authorization of the return, please ship your items back to LifeLine Medical, Inc. at the address specified.

    Requests for returns due to customer error will only be accepted for 30 days after shipment date. All returns, regardless of the return reason are subject to a handling/restocking fee of up to 20% of the item price. Custom orders are non-returnable.

    Returns are subject to inspection to determine the condition of products prior to issuance of credit. A $20 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or shipping damage.

    Freight/Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be rejected).

  • Store Hours
  • Shop our online catalog at your convenience 24/7 to place an order via the internet at: http://www.store.lifelinemedical.net

    Our online store is designed to provide you with a safe and secure environment to browse and/or purchase our product offerings

    Or if you prefer you may place your order through any of the following methods: 

    Order by Phone: (800) 452-4566, Monday - Friday, 8:30 a.m. - 5:30 p.m. (EST.)

    Order by Fax: (352) 797-8669

    Order by Mail: 15241 Telcom Drive,
    Brooksville, FL 34604

    For additional information please call us at: (800) 452-4566 or e-mail us: sales@lifelinemedical.net.

    *all prices subject to change without notice.


    Payment Methods:
    Payment of your order can be made by check, money order, accepted credit cards, or on alternative approved terms.

  • Miscellaneous

    Service and Repairs:
    Specializing in Medical Instrumentation for over 30 years.

    Do you have medical equipment that is not working?



    Many other repair services troubleshoot only to board level. This results in many instruments being pronounced "dead" because the repair cost exceeds the market value of the unit. Many customers have sent us these units and we have been able to repair over 95% of them to component level at a fraction of the original quoted repair cost. Send us your "dead" or so called "unrepairable" instruments for a no obligation repair quotation. Even if your unit is unrepairable, we will probably offer you a trade in allowance against the purchase of another new or used unit.


    For additional information please call us at: (800) 452-4566 or e-mail us: service@lifelinemedical.net.